Refunds

Clear handling for a reflective journey.

Payments are not live in this MVP. Current checkout and follow-up top-ups are simulated, so no real charge is created and no refund is required.

Before real payments are enabled, YI should support a clear refund path for duplicate charges, technical failures that prevent access to an unlocked report, accidental purchases reported promptly, and cases where email delivery or saved report access cannot be restored.

Refund requests should include the purchase email, reading link or reading ID, payment reference if available, and a short explanation. Approved refunds should not remove the cultural and safety disclaimer: readings are reflective guidance, not guaranteed outcomes.

Chargebacks, fraud signals, and abuse cases may require manual review. If a refund is approved, access may be revoked where appropriate and the operational case should be recorded for future support analysis.

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